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Day in the life

A Day in the Life of an IFG Drake Sales Coordinator

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Beverley Robson, IFG Drake’s Sales Coordinator, plays an integral role in the day-to-day running of the business. 

Tell us about your role at IFG Drake…

As IFG Drake Sales Coordinator it is my responsibility to stay organised, deal with customers, and keep the sales administration up to date. Although I spend most of my day at my desk, I liaise with customers daily, and one of the best things about my job is the camaraderie between colleagues and customers.

My everyday tasks revolve around processing orders and ensuring that stringent customer requirements are met. Whether it be raising despatch notes and invoices, dealing with customers, or coordinating between production staff and customers to ensure requests are completed.

After working for the company for 21 years, I know the ins and outs surrounding my role. However, when my day involves mountains of paperwork, ensuring current relevant legislation is up to date is never a one-off job. It requires continual monitoring and activity which can be interesting when our customers are so diverse!

I think what makes IFG Drake stand out from the crowd is our customer service and commitment to providing a quality product.

 

Meet some of the rest of the IFG Drake team in our Working for IFG Drake video

A Day in the Life of an IFG Drake Site Administrator

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IFG Drake Site Administrator, Naomi Roberts, joined the team just under a year ago and she’s already been involved in some exciting projects, read on to find out more about her varied role within the company.

Describe a typical day at IFG Drake…
As Site Administrator it’s hard to describe a typical day because my role is so varied, but the first task I complete every morning is to check the trays at the shift manager’s station which have all the paperwork and information from the previous day and night shift.

I will then go on to complete my shop floor walkaround, where I check on the staff and make sure there are no issues with machinery or tools. If there’s any problems, I speak to the relevant department to get them rectified. My walkaround is also where I check the quality of the bales in the warehouse before they go out to our customers worldwide.

Most of my daily work is carried out at my desk because I am responsible for a variety of administration tasks including calculating wages for our accounts departments, controlling holidays and creating and signing off purchase orders for maintenance. When we have a new starter, I will carry out their induction which is a great way for me to develop relationships with the IFG Drake staff. My daily tasks also include liaising with shift managers and operatives, and we have a meeting everyday with all managers, supervisors and maintenance team to keep every up to date.

Before I leave I will always spend time to reflect on the day’s tasks and confirm that all the necessary jobs have been completed.

What’s the best thing about your job?
My role is very varied, and no two days are the same. I like how diverse my role is compared to other companies because I have numerous jobs that I’m responsible for so I’m not just doing the same thing all day, every day.

What’s been your favourite project to date?
I have only been working for IFG Drake for just under a year but one of the projects I have enjoyed getting involved in was the video shoot. It was the first time I’d ever been involved in a project like that, so it was very exciting to be involved. My role was to make sure our employees and shop floor was ready for the film crew and to make sure the day ran as smoothly as possible by making sure all branding was clear on the uniforms and wagons.